All of CRM Text Solutions products are web-based applications available from any Internet enabled device. There is no software to download and within minutes you can put the power to text messaging to work for your business.
Exchange SMS With Customers
mBox:
The core of all products is our mBox. It is like a webmail client, but instead of sending and receiving emails you are exchanging text messages with your prospects or customers. You can create and send personalized text messages in seconds and when the respond, it shows up in your mBox.
The best part is the mBox is free when you sign up. All you pay for is your per text message (SMS) fees. Other features of the mBox:
- Search for customers by name, mobile number
- Customer profiles, including complete SMS history
- Initiate new opt-ins and create new customer profiles
- Automated opt-in and opt-out confirmations
Once you start opting-in your customers, you may want to send out campaigns that target them based on service or purchase history or interest groups. Basically, anything you are doing with outbound email or direct mail marketing can be done with text messaging more effectively to your mobile consumers.
For a small monthly license fee CRM Text Solution provide our Campaign Manager software. It is all web-based so there is nothing to download or install.
The Campaign Manager allows you to set up campaigns to automatically run on a regular schedule (such as monthly) or they can be a one-time promotion. You can send coupons or remind customers of regular services you provide. The text messages can include link to mobile friendly content for additional campaign information.
You can select which customers you want to target and create the content - seconds later your message is in their hands, wherever they are. If a customer responds to your campaign, it comes back instantly into your mBox so you can follow up – set up an appointment or answer questions.
Sales Manager:
With the growth in consumers using their mobile devices to find information, you need to add mobile to your marketing mix – particularly for any advertising viewed away from a PC.
Our Sales Manager application can assist you with your mobile marketing needs and help your sales team follow up with leads using text messaging. The components include:
- Exclusive Opt-In Keyword to use in your marketing
- Access to vanity short codes REPAIR, NEWCAR, HOMES and LAWYER
- Blocks of TXTcodes (easy to recall 4-digit numbers) for auto-responders
- Sales management tool to assign and track leads
- mBox access for all sales team members to use text to close deals
Not only can prospective customers get more information in near real-time downloaded to their phone, but you can opt-in the prospect to start a dialogue with a sales team member. Our Sales Manager application allows your sales team to use the power of text messaging to follow up on prospects, set appointments, send reminders and answers questions.
Consumers hate getting bombarded with sales calls and talking to sales people but they do appreciate the speed and convenience of using text messaging to get more information and schedule appointments. Cut through the clutter of sales calls and emails with real time, highly visiable and easy to respond to text messaging
Service Manager:
Our Service Manager application is ideal for businesses that need to manager appointments or reservations. Our system can automate sending appointment reminders and allow guests to cancel or reschedule via text. Why providing the service you can also use text to update your customers on the service status and they can reach you with any questions without the hassle of IVR systems and voicemail. It also allows you to send out customer satisfaction surveys and track customer satisfaction by individual service providers within your organization.