Every industry can use mobile marketing to help attract new customers but that is only the beginning of a long-term customer relationship that benefits from two-way text messaging.

Once you acquire a customer, text messaging is the most efficient method to stay in communications with your customers. Many of your customers prefer text to voice communications, and the hassle of IVR systems and voicemail, and they need to be able to reach your business via text when they have questions or need to schedule or change an appointment. In addition to provide near real time customer service, business can also save money in ongoing customer communication by replacing more expensive, less effective outbound marketing campaigns utilizing email, telemarketing and direct mail with text messages. From periodic, recommended appointment reminders to targeted promotions, nearly any form of communication can be done faster, cheaper and more visibly with a text message, increasing the response rates and reducing the total cost of marketing and communications.

Some of the consumer-facing industries we serve are:

Advertising
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Automotive
Using the vanity common short codes NEWCAR (639227) and REPAIR (737247) automobile retailers and service centers can advertise their services and then use text messaging to send customers recommended maintenance and appointment reminders, schedule appointments, parts arrival notifications, service status and completion updates, recall notices and target promotions. Find out more at www.dealertext.com.

Entertainment
Nightclubs, galleries, performing arts, museums and amusement parks can use text to send alerts on new shows and openings, special performances, reminders, coupons and last minute ticket availability. Customers can opt-in to customizable interest groups to make the alerts more targeted and welcome.

Financial
Credit providers can use text messaging to send payment reminders, past due alerts, payment received alerts, answer balance and customer service inquiries. Consumers can get account balances, last payment, next payment due and payment address via text in seconds, reducing call center costs and delinquencies.

Healthcare
Physicians, dentists, optometrists, chiropractors and therapists can use text messaging to send appointment reminders, manage cancellations, schedule appointments, fill last minute available slots off a waiting list and send reminders for annual or semi-annual visits.

Home Services
Plumbers, electricians, HVAC, pest control, locksmiths and lawn care professionals can use the common short code REPAIR (737247) in advertising to help attract customers and then use text to keep in touch, set up appointment, send appointment reminders and regularly scheduled maintenance reminders. Customers can reach their service professional in emergencies and for questions.

Legal
Law firms can use the common short code LAWYER (529937) to attract new clients and then use text to keep clients up to date on case proceedings, schedule meetings, request documents, send appointment and court date reminders. Clients can reach paralegals or attorneys with questions and get hours/address/directions sent to phone.

Marketing
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Other Services
Car washes, dry cleaners, day care, housekeepers, salons, tanning services, spas, masseuses, repair shops, personal trainers and groomers can use text to remind customers of periodic appointments, scheduled appointment reminders, manage rescheduling and send coupons and targeted promotions. Customers can reach their service providers for questions and customer service issues.

Pharmacy
Pharmacies can use text to alert customers when prescriptions are ready or about to expire based on recommended use. Customers can re-order, ask questions and get information on hours/address/directions.

Publishers
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Real Estate
Using the vanity common short code HOMES (46637) real estate professionals can provide text messaging on advertising and signage to deliver mobile listing brochures and attract potential buyers and then send alerts about new listing, changes to listings, open houses, appointment reminders and schedule meetings. Prospective home buyers can select what types of properties and locations they wish to receive information on reach their real estate professional in seconds with questions.

Restaurant
Restaurants can use text to send targeted coupons, last minute deals, manage rewards programs, send reservation reminders, reschedule reservations, send alerts when take out order is ready, send delivery status updates and notify customers when their table is ready. Customer can place orders, request reservations, get address/directions/hours and view daily menu specials and promotions.

Retail
Local retailers can use text to send alerts on seasonal promotions, coupons, provide address/directions/hours and send alert when special order product arrives. Retailers can set up customizable interest groups that consumers can opt-in to, making the targeted promotions more targeted and welcome.

Software
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